FAQ

Card details:
Size: 2.75” x 3.75”
Paper: 16 pt. C2S cardstock
Full bleed color on both sides of card

What is the size of the card?
Cards measure approximately 2.75” width x 3.75” height. See actual size below:

 

What are the cards printed on?
The cards are printed on premium 16 pt. C2S cardstock. It appears and feels as any trading/sports card would.

How do I create a card?
Click to start designing.  Please refer to the video tutorials above for help on using the image editor.

Can I place my order by mail or email?
No, you must design and order your card on our website. We do not design or enter in the information on the card(s) for you; we provide templates and print your card(s).

Does each ancestor need to have their own card designed?
Yes, each ancestor needs their own card designed.  You can save that card as a copy, rename it, and then edit the details for the “copied” card if two or more ancestors have similar information.  For instance, if you have two brothers that were born in the same city, you may want to copy the card of the first brother and edit the information (such as birthday and name) for the second brother because the birth place is the same, along with the parents’ names and parts of the family tree.

How do I create an account?
Register here to create an account and start designing your cards. You must have an account and log in, to be able to create a card.

How do I sign into my account?
Click on the Log in link at the top right corner of any page and enter your username (email) and password.

I forgot my password.  How do I find out what it is?
Click on the “Forgot password?” link on the Log in page. You will receive an email with instructions on how to reset your password.

How do I update my account info?
Log in to your account and hit the “My Account” button on the menu bar. Then click on the “Account Details” link at the top. You can now make changes to your account info. Hit the “Save Changes” button when you are finished.

How do I change my password?
Log in to your account and hit the “My Account” button on the menu bar. Then click on the “Account Details” link at the top. You can now make changes to your account info. Hit the “Save Changes” button when you are finished.

How do I cancel my account?
So sorry to see you go. Please don’t go! If you truly have your heart set on leaving, contact us at: support@myheritagecards.com and we will cancel your account.

How do I save a card?
Design your card in the image editor. Hit the “Save…4” button on the bookpage top left menu. Name your card and hit save until you are ready to order.  You can also work on your card, save it, and come back at a later date to place an order.

How do I “save a copy” of a card?
Log in to your account and go to your card gallery. Find the card you want to “save a copy” of and hit the “Save a Copy” link. Give the copied card a new name and hit “ok”. You will now have two copies of your card.  This is great if you are making many cards of relatives that share a lot of information such as siblings (same parents, birthplace, family tree, etc.).

How do I edit a card I saved previously?
Log in to your account and go to your card gallery.  Click on the “Edit Card” link and make changes in the image editor. Then you can save the card or place an order.

How do I rename a card or image?
Log in to your account and go to your card gallery or photo gallery. Find the card or image you want to rename. Click the “Rename Card” or “Rename Image” link, change the name, and hit “ok”.

How do I delete a card?
Log in to your account and go to your card gallery. Find the card you want to delete and hit the “Delete Card” link. Once the card is deleted, it cannot be undone – it is gone forever.

What should I do if I want to add a photograph of an ancestor?
If including a photo of an ancestor, you must upload the photo. Simply select the“Image…3” button on the bookpage, top left menu. Then, click “My Computer…8” button. Next, hit the “Upload New Image” button, find your photo, and hit “ok”. Once the photo is uploaded, select it and it will appear on your card. You will then be able to scale and position the photo for your design. Photos should be uploaded in correct orientation {currently there is no rotate image option}.

How do I upload my photo?
For instructions on how to scan and upload your photo, click here.  Photos should be 300 dpi and over 3” in size (cards measure 2.5” x 3.5”).

What file types are acceptable to upload?
The accepted file formats at this time are: .jpegs, .pngs, and .pdfs.

What should I name my photo?
We suggest naming each file with the person’s name. For instance, if you were creating a card for your grandmother, the file name would be: “MarySmith.jpg”. If there were more than one Mary Smith you were ordering: “MarySmith_01.jpg”, “MarySmith_02.jpg”, “MarySmith_03.jpg”. This is only a suggestion to keep track of all your ancestors. You can also rename any file you create/upload to this site at any time.

Can I include more than one photograph of an ancestor on a card?
No, only one photo per card. *The only exception is military cards, which can have one photo on the front and one on the back.*

Can I mail or email you my photos?
No, you must upload them to you photo gallery when you are using the image editor to design your card.

Can Heritage Cards fix my photo?
No, how you upload your photo is how it will appear.

Can I crop or rotate my photo?
No. You can only move or scale your photo at this time.

Can I use a copyrighted photo?
No, unless you have written permission from the copyright owner. Heritage Cards is not responsible for researching copyrights and will not be held legally responsible for any copyright infringement.

What if I don’t have a photo of my ancestor?
You can browse and choose one of our silhouettes from here: silhouette gallery.

Can I remove or add facts that are on cards?
Yes. When designing a card, click the “Remove” button underneath the fact you want to delete.

Can I change the font on the card?
No. The only font you can change is the signature font. The ancestor name, number, and back design information fonts cannot be changed.

Can I include a signature?
Not at this time, but we will have this feature available shortly.

Do I need to include a flag from the ancestor’s homeland?
No, you can omit the flag if you like. Should you choose to include a flag, select any flag from the following list here: flag gallery.

Can I use the country’s flag where they immigrated to?
Yes, you can select any flag that you like from the following selections: flag gallery.

What is the ancestor reference number?
If you like, you can assign every ancestor in your family tree an individual reference number. This is a number unique to that ancestor. Why would you need this? One reason is many families have members that share the same name (example: father – #31 John Smith, Sr. and son – #82 John Smith, Jr.). By assigning each ancestor a number, you know that John #31 is the father and John #82 is the son. Otherwise, please omit the number.

Do I need to include a family tree at the bottom of the card?
No. Family trees will include any of the following: parents, spouse, the ancestor, and children. Designs will vary due to the number of children the ancestor had. There are also designs for second marriages.  Due to the limited space on the card, all possible scenarios may not be included, such as a third marriage, or eight children with one spouse and four with another. Please refer to the design gallery for all available options design gallery.

How many children can I include on a card?
Up to 12 children with one spouse.

How many marriages can I include on a card?
Up to 2 marriages per card and up to 6 children with one spouse. There can be up to 4 with one spouse and 2 with the other.  Please refer here to see back tree designs for a visual guide.

Can I mix and match designs from a few different cards?
No. What you see, is what you get.

Can I order blank cards and make them myself?
Yes, blank cards can be ordered. Simply select the design you like and do not add any information on it. When you receive the cards, you can fill out the information with a pen or sharpie marker. You can also attach a photo with glue or tape. There is no price change for blank cards.

Will I see a proof of my card design?
Yes. Each time you create a card, you must proofread the information & check spelling before submitting an order. When you are satisfied, you must agree to the terms and conditions or an order cannot be processed. Once an order is placed, the card(s) will go to print and no changes can be made.


Image Editor Tools/Signature Editor Tools

How do I use the image editor?
The following lists each tool with an explanation of the functions it performs.

TEXT … 2:  Add text to your card.

IMAGE … 3:  Add an image to your design by uploading from your computer or selecting one of our silhouettes.

MY COMPUTER … 8:  Upload photo from your computer. At the bottom of that page, there is an Image Filter drop-down menu, which will allow you to make the photo black and white.

SILHOUETTES LIBRARY … 9:  Select a silhouette from our library.

FRONT DESIGN … 5:  Select a front design.

BACK DESIGN … 6:  Select a back design.

SAVE … 4:  Save and name your card.

SAVE AS … 7:  Save another copy of your card and name it. This is handy if you are designing multiple cards that share similar information, such as siblings.

FRONT VIEW/BACK VIEW:  Select front view to view front of card. Select back view to view back of card.

CONTINUE ->:  Continue to the Proof page to check your design.

SCALE SLIDER:  Scale your image by using the slider at the bottom of the page. Left makes it smaller and Right makes it larger.

MOVE: Click and hold down mouse button over your image to move up, down, left or right.


What does quantity mean when placing an order?
This refers to the number of cards you want for that specific design.  For example, you may want to create cards of your two parents and two grandparents. Each ancestor’s quantity should say 15 if you want 15 of your grandmother, 15 of grandfather, 15 of mother, and 15 of father, not 4 because you are designing 4 different cards.

What is the minimum quantity I can order for each card?
You can order as few as 15 cards.

What is the maximum quantity I can order for each card?
You can order as many cards as you like. For orders over 510 cards, please email us at: heritagecards@myheritagecards.com.

How much does a card cost?
The lowest price is $19.95 for 15 cards. Please look at the price chart below for further details.

Price List 2018

How are the cards packaged?
Cards come in Heritage Cards envelopes or boxes, depending on the number of cards ordered. Each order comes in envelope(s) or box(es). If you ordered 3 designs at 15 cards/design, for a total of 45 cards, it would come in one box. For weddings, anniversaries, graduations, birthdays or other special events that you want packaging as collated sets (1 of each design put together in individual set packages – 4 designs at 15 cards/design, you would need 15 envelopes), please see next question.

Are my cards collated?  Can my cards be collated?
Cards are not collated; each design is packaged separately (1 design = 1 package, 2 designs = 2 packages). If you want all your cards collated, select the “collate” option at checkout along with the number of envelopes you need (extra charge for this service). For example, if you are giving these cards as wedding favors and designed 10 cards that you want to give to 200 guests, you may want us to collate the order. That way, you receive 200 sets in 200 envelopes with 10 cards/set envelope.

How long will my order take?
Depending on the time of year, orders will take approximately 2 – 3 weeks from the time it is placed till it reaches your doorstep. Normal processing time is 3 – 5 business days and then shipping time (USPS Flat Rate Priority Mail). Rush orders are available for an additional fee and take 2 – 4 business days to process. Contact us at: heritagecards@myheritagecards.com for more information.

Can I place a rush order?
Yes, for an additional fee of $25.00 per design. So if you ordered 4 designs and rushed them, that would be $100.00. If the order is extremely large (thousands of cards), please contact us at: heritagecards@myheritagecards.com for more information. Additional shipping charges will be applied as well for USPS Priority Mail Express 1-day shipping. Orders will take 2 – 4 business days to process, not including shipping.

What is the cost of shipping? What shipping methods are offered?
Packages are sent in USPS Flat Rate boxes. USPS Priority Mail Express 1-day is also available, but not recommended unless there is a rush needed on the order.

Do you ship to a P.O. Box?
Yes.

Where can I check the status of my order?
Simply log in to your account and click on “Orders”. From that window, you will be able to see if your order has been processed or shipped and track it.

How can I track my order?
Simply log in to your account and click on “Orders”. From that window, find your current order and check the status column. If it says “shipped”, click on the tracking link.

Do you offer any coupons?
Yes. Please join our email list for updates. The link is located at the footer of every page.

Are there discounts for bulk orders?
Yes. For orders placed over 510 cards, please contact us at: heritagecards@myheritagecards.com.

Do I have to pay sales tax?
Residents of New Jersey must pay 6.625% sales tax.

What payments do you except?
All major credit cards; Amex, Discover, Mastercard, Visa.

How do I reorder a previous purchase?
Log in to your account and go to the orders menu. Find the order you would like to purchase again and hit the “Reorder” link.  If you do not want to reorder the entire purchase, go to your card gallery and hit the “Order Card” link by the card you want.

 What happens if there is a mistake with my order?
Please contact us at heritagecards@myheritagecards.com as soon as possible so we can fix it.

What happens if I made a mistake with my order?
If the user is at fault for the mistake, they must reorder their card(s). Such errors can be, but not limited to: spelling, photo placement/size/rotation, signature placement/size/rotation, signature cut out, incorrect ancestor number, and other user errors. Please make sure to proof your design before you order. Heritage Cards is not responsible for errors created by the customer.

How do I cancel my order?
Once an order is placed, it cannot be canceled. Please make sure to proof your card(s) before placing your order.

Can I get a refund or return my order?
No. Each card is custom made and cannot be returned. Please make sure to proof your design before placing an order.

What browsers work best with your web site? Last Updated: Feb. 17, 2018 10:00PM EDT
We recommend keeping your browser and plug-ins up-to-date and using the latest version of Google Chrome, Firefox, Edge, Safari or Internet Explorer with our website. This will ensure the best experience with our website. Our site does not utilize flash, but Java is a required plug-ins for your browser and must be up-to-date.

Why do I get a message that I need to upgrade my browser?
When you customize your card, you must use our image editor. If you do not upgrade, you will not be able to create a custom card. The tools are so state-of-the-art that only the following browsers support the technology: Google Chrome, Firefox, Edge, Safari or Internet Explorer.

After you upgrade, you will be able to: upload your photos, reposition images and signatures, clean up signatures, design your cards in real time, and much more.

Where can I read the site’s Privacy Policy?
Click here for Privacy Policy. All customers and visitors agree to the Privacy Policy by visiting this site. If they do not agree, they should leave this site.

Where can I read the site’s Terms & Conditions?
Click here for Terms & Conditions. All customers and visitors agree to the Terms & Conditions by visiting this site. If they do not agree, they should leave this site.

I have a question that isn’t answered here. How do I reach Heritage Cards?
The best way to reach us is by emailing us at: support@myheritagecards.com.
Call: 1-973-826-0141
Write to us at:
Heritage Cards
1017 McBride Ave., #753
Woodland Park, NJ 07424